Microsoft Purview Communication Compliance
Detect and review risky communications across Teams, Exchange, and Viva Engage
Stand up a defensible Communication Compliance programme in Microsoft Purview that detects harassment, regulatory, code-of-conduct, and human-to-agent risk, with reviewer workflows that satisfy APP 11, APRA CPS 234, and Fair Work procedural fairness. This elective fills the Communication Compliance surface SC-401 no longer covers.
At a Glance
Who it's for
- Compliance analysts operating Microsoft Purview Communication Compliance across Teams, Exchange, and Viva Engage
- Joint HR and IT teams responsible for employee communication monitoring under the Fair Work Act
- Regulated-industry compliance officers in financial services and healthcare with communication-supervision obligations
- Legal and employee-relations teams preparing OAIC APP 11 and APRA CPS 234 defensibility evidence
Course Details
Course Overview
Microsoft Purview Communication Compliance is a one-day elective that takes compliance, HR, legal, and security practitioners from policy design through to a working reviewer operating model that holds up under OAIC investigation, APRA CPS 234 review, and Fair Work scrutiny. You will design Communication Compliance policies for harassment, regulatory, and code-of-conduct scenarios across Teams, Exchange, and Viva Engage; configure classifiers and conditions for risky communications; operate defensible reviewer workflows, escalation paths, and sample-and-investigate patterns; review human-to-agent interactions — capturing Copilot and agent conversations under the same defensibility standard as human exchanges; and reconcile APP 11 employee privacy with lawful monitoring under the Fair Work Act and state surveillance legislation. The programme is grounded in Microsoft Learn guidance updated through 2025 and 2026, OAIC Australian Privacy Principles guidance, and the procedural fairness requirements of the Fair Work Act. It fills the Communication Compliance gap the SC-401 associate exam no longer covers.
What You'll Learn
Course Curriculum
Module 1: Communication Compliance foundations
2 hours- Policy templates for harassment, regulatory (financial services, healthcare), and code-of-conduct scenarios
- Supported locations: Microsoft Teams, Exchange, and Viva Engage
- Classifiers and conditions for detecting risky communications
- Role-based access design for reviewers, analysts, investigators, and viewers
- Privacy-by-design defaults: anonymised pseudonyms and minimum-necessary scoping
Module 2: Reviewer workflows and investigations
3 hours- Reviewer workflows, escalation paths, and sample-and-investigate patterns
- Triaging flagged communications and documenting reviewer decisions
- Procedural fairness under the Fair Work Act and state surveillance legislation
- Human-to-agent review: capturing Copilot and agent conversations under the same standard as human exchanges
- Escalation to eDiscovery for matters requiring legal hold
Module 3: Defensibility and regulatory alignment
3 hours- APP 11 employee-privacy obligations versus lawful monitoring
- APRA CPS 234 communication-supervision and information-security requirements
- Privacy-by-design evidence and audit trails from policy match to resolution
- Building an OAIC defensibility pack for regulatory review
- Reference: Microsoft Learn — Communication Compliance (updated 2025/2026)
Who Should Attend
- Communication compliance analysts and reviewers
- Joint HR and IT compliance teams
- Regulated-industry compliance officers (financial services, healthcare)
- Legal, privacy, and employee-relations teams
Prerequisites
Before enrolling, please ensure you meet these requirements:
- • HR partnership and stakeholder sign-off for communication monitoring
- • Access to a Microsoft 365 E5 (or Compliance add-on) tenant
- • Familiarity with the Microsoft Purview portal and role groups
- • Awareness of Australian privacy law and Fair Work obligations
Delivery, Format and Logistics
Delivery Mode
One-day intensive (virtual)
One-day intensive — virtual cohort with hands-on labs, joint HR/IT scenarios, and live Q&A
What You'll Need
- Working knowledge of Microsoft 365 (Exchange, Teams, Viva Engage)
- Familiarity with the Microsoft Purview portal and role groups
- Access to a Microsoft 365 E5 (or Compliance add-on) tenant for labs
- Awareness of Australian privacy and employee-monitoring obligations
- HR partnership and stakeholder sign-off for communication monitoring activities
What You'll Receive
- 8 hours of instructor-led training across one day
- Hands-on labs in a Microsoft 365 compliance tenant with Communication Compliance enabled
- Joint HR and IT scenario walkthroughs covering procedural fairness and reviewer dual-authorisation
- Reviewer-workflow playbook covering sample-and-investigate and escalation paths
- Privacy-by-design defensibility evidence pack template for OAIC and APRA review
- Human-to-agent (Copilot/agent) review walkthrough
- Certificate of completion suitable for CPD claims
Frequently Asked Questions
Not Ready to Enrol?
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Secure payment via Stripe · Promo codes accepted
Next Intake
September 2026 — register your interest at educ4te.com
Format
One-day intensive (virtual)
Group & Enterprise Options
Discounted rates available for teams of 3+ delegates. Contact us for in-house delivery options.
What's Included
- 8 hours of instructor-led training across one day
- Hands-on labs in a Microsoft 365 compliance tenant with Communication Compliance enabled
- Joint HR and IT scenario walkthroughs covering procedural fairness and reviewer dual-authorisation
- Reviewer-workflow playbook covering sample-and-investigate and escalation paths
- Privacy-by-design defensibility evidence pack template for OAIC and APRA review
- Human-to-agent (Copilot/agent) review walkthrough
- Certificate of completion suitable for CPD claims
Have questions about this course?